Microsoft says 'configuration update' caused global Outlook outage

Pedestrians wearing protective masks walk past a Microsoft Technology Center in New York, on Wednesday, July 22, 2020.

Jeenah Moon | Bloomberg via Getty Images

Microsoft's Outlook service is experiencing a worldwide outage with many users unable to access their email.

"We've received reports of users experiencing issues accessing their Exchange Online accounts via Outlook on the Web", an official Microsoft account tweeted.

While Microsoft's initial investigation found that users in India were most affected, the company said the issue appears to be affecting users worldwide. 

The cause of the outage is currently unknown. 

"We're reviewing recent changes to our service to further determine the cause of impact," Microsoft said. 

Users may experience problems with various Exchange Online protocols including Outlook desktop and mobile services, Microsoft said. 

The outage comes as increasing numbers of people are working remotely due to the coronavirus pandemic. 

Microsoft users vented their frustrations on social media as the outage left them unable to send and receive important emails.

Adam Thomas wrote on Twitter: "Some businesses rely on a functional email service to conduct business, please try to work faster as I have emails expected today to do my own work."

This is a breaking news story, please check back later for more.

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